Refund Policy

At Domainly, we strive to provide exceptional service and value to our customers. This refund policy outlines the circumstances under which refunds may be provided and the process for requesting them.

Our services are provided on a subscription basis. In general, we do not provide refunds for services that have been used or consumed. However, we may consider refunds in the following circumstances:

• Service unavailability due to technical issues on our end
• Billing errors or duplicate charges
• Service cancellation within the first 7 days of subscription
• Failure to deliver promised features as described

We offer a 7-day money-back guarantee for new customers. If you are not satisfied with our service within the first 7 days of your subscription, you may request a full refund. To be eligible:

• You must be a new customer (first-time subscriber)
• The request must be made within 7 days of your initial subscription
• You must provide a valid reason for the refund request
• Your account must be in good standing

The following services and circumstances are generally non-refundable:

• Services used beyond the 7-day guarantee period
• Domain registration and renewal fees
• SSL certificate fees
• Add-on services and premium features
• Services terminated due to violation of our Terms of Service
• Bulk purchases or enterprise contracts

In certain circumstances, we may offer partial refunds:

• Service interruptions lasting more than 24 hours
• Significant feature unavailability
• Billing errors or overcharges
• Downgrades from higher-tier plans

The amount of partial refunds will be calculated on a pro-rata basis, considering the duration of the issue and the affected services.

To request a refund, please follow these steps:

1. Contact our support team at support@domainly.dev
2. Include your account email and subscription details
3. Provide a detailed explanation of why you're requesting a refund
4. Include any relevant documentation or screenshots
5. Specify the amount you believe should be refunded

We will review your request within 3-5 business days and respond with our decision.

If your refund request is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation once processed
• Your account access will be terminated upon refund approval

If you disagree with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Contact us through our escalation process
• Seek resolution through your payment provider's dispute process

We are committed to fair and transparent resolution of all refund requests.

We reserve the right to make exceptions to this refund policy in special circumstances, such as:

• Extenuating circumstances beyond your control
• Long-term service outages or significant issues
• Regulatory or legal requirements
• Special promotional offers with different terms

For refund requests or questions about this policy, please contact us at: